DiwaX protects your personal information through clear rules and secure systems. DiwaX privacy policy explains what we collect and why we need it. It also describes your rights and available privacy controls. Read these terms before registering or using any DiwaX service.
We collect information needed to create and protect your account. Every collected detail supports a clear business or legal purpose.
You provide your name, birthdate, email address, and mobile number. We may also request your nationality and residential address. These details help us create, verify, and manage your account. Always submit correct and current information during registration.
You may add language choices and communication preferences later. We may request more details when additional verification becomes necessary. Updated information helps us deliver accurate and secure services. You can change eligible details through your account settings.
Identity checks protect users from impersonation and unauthorised account activity. We request verification details only when reasonably necessary.
We may request valid government-issued identification showing your photograph. Submitted documents may include identification numbers and expiry dates. Every document must remain clear, complete, current, and legally obtained. False documents may cause immediate account restrictions.
We may request a photograph or short facial verification recording. This process confirms that submitted documents belong to you. Address checks may require official statements or recognised supporting documents. Approved partners may assist with these checks securely.
DiwaX collects limited financial details for deposits, withdrawals, and refunds. We protect transaction records through strict access controls.
We may record your chosen payment method and masked identifiers. Payment providers usually process complete banking or card information. DiwaX receives transaction references, amounts, dates, and payment status. Never use a payment method without proper permission.
We record deposits, withdrawals, rewards, reversals, and account adjustments. These records support statements, investigations, and financial reconciliation. We may review unusual transactions to identify possible misuse. Historical records remain protected against unauthorised access.
Our systems receive technical information when you access DiwaX services. These details improve performance and strengthen account security.
We may collect device type, browser version, and operating system. Internet addresses and connection times may also become available. Device records help us recognise suspicious or unfamiliar access attempts. We never access unrelated personal files stored on your device.
We record visited features, clicks, errors, and session duration. This information shows which services work properly or need improvement. Combined usage records may support technical and performance analysis. We limit personal identification when detailed information remains unnecessary.
Cookies remember selected settings and maintain active account sessions. Different cookies perform different tasks across DiwaX services.
Essential cookies support login, authentication, navigation, and security controls. Blocking them may stop important account features from working. These cookies expire after fixed periods or session closure. They do not search unrelated files on your device.
Optional cookies measure performance and remember preferred display settings. They may also support relevant offers and service improvements. Where required, these cookies operate only after receiving permission. You can change optional choices through available cookie controls.
Most browsers allow you to block or delete stored cookies. Available settings differ between browsers and operating systems. Removing cookies may delete saved choices and end active sessions. Review browser instructions before changing essential cookie settings.
We use personal information for defined and necessary purposes. We never collect details without a reasonable operational need.
Your information allows us to create and authenticate your account. It also supports password recovery and profile management. Accurate details help us deliver requested features without unnecessary delays. Missing information may prevent essential services from working.
We use identity details to confirm your age and eligibility. These checks reduce fraud, impersonation, and unauthorised account creation. We may repeat verification after important account changes. Failed checks may temporarily limit certain account functions.
We examine account activity for suspicious behaviour and security threats. Automated controls may flag unusual locations, devices, or transactions. Trained staff review serious alerts before taking important action. Additional verification may resolve concerns and restore access.
DiwaX processes information under suitable and recognised legal grounds. The applicable reason depends upon each processing purpose.
We request clear consent for optional information processing activities. You may refuse permission without losing unrelated account features. You can withdraw consent through settings or customer support. Withdrawal does not reverse processing completed before your request.
Some information remains essential for delivering requested account services. Registration, verification, transactions, and support require specific personal details. We limit collection to information needed for these functions. Refusing required information may prevent service delivery.
Applicable Indian requirements may demand verification and record retention. We may also process information for investigations or official reporting. Such processing follows defined legal and security purposes. We avoid using retained records for unrelated activities.
We send account messages through registered communication channels. Message types depend upon account activity and selected preferences.
We may send verification results, transaction updates, and security alerts. These messages help you monitor important account events. Essential notices cannot always be disabled through communication settings. Keep your email address and mobile number current.
We may send promotional messages after receiving suitable permission. You can stop these messages through available unsubscribe controls. Preference updates may require reasonable time across connected systems. Security and transaction notices will continue after promotional withdrawal.
We share information only when a valid reason exists. Every disclosure remains limited to its stated purpose.
Payment partners receive details needed to complete financial instructions. Verification providers may receive identification documents for approved checks. Contracts require partners to protect information and maintain confidentiality. They cannot use shared details for unrelated purposes.
Hosting providers store information needed for reliable service availability. Security providers analyse technical records for threats and unauthorised access. Provider access remains limited by assigned duties and contracts. We review important providers and their protection measures regularly.
We may disclose information after receiving a valid official request. We examine the requesting authority and required information carefully. Where permitted, we challenge unclear or excessive disclosure demands. We record important disclosures for internal accountability.
Some approved providers may process information outside India. DiwaX applies safeguards whenever international processing becomes necessary.
Global providers may deliver hosting, security, or verification services. Their systems may provide specialised technology and reliable availability. Transfers occur only for defined and legitimate operational purposes. We avoid moving identifiable details without a practical reason.
Contracts require overseas providers to maintain confidentiality and security. Encryption may protect information while travelling between international systems. Access remains restricted according to verified operational responsibilities.
DiwaX uses layered controls against loss, misuse, and unauthorised access. No digital system can remove every possible security risk.
We use encryption, authentication, firewalls, and system monitoring tools. Important systems receive updates based upon recognised technical risks. Backups support recovery after failures or unexpected interruptions. Security testing helps us identify and correct weaknesses.
Employees access personal information only when their duties require it. Access permissions change when roles or employment relationships end. Confidentiality requirements apply to employees and approved external workers. Unauthorised access may cause disciplinary or legal action.
We investigate suspected information breaches through established response procedures. Our teams identify affected systems and contain active threats. We notify affected users when applicable requirements demand notification. Report suspicious account activity immediately through official support channels.
We keep information while valid business or legal reasons continue. Different information types follow different retention periods.
Account information usually remains stored while your account stays active. Updated details may replace incorrect or outdated profile information. Some earlier records support investigations and security reviews. We regularly assess inactive accounts under retention procedures.
Financial records may require longer storage under applicable requirements. Verification documents may support audits, complaints, and legal investigations. Retained records remain protected after account closure. We delete or anonymise details when retention duties expire.
Security logs remain stored for defined monitoring periods. Support messages may help resolve complaints and previous account issues. Cookie records expire according to their assigned operating periods. Anonymous statistics may remain without identifying individual users.
You may exercise privacy rights available under applicable Indian requirements. We verify requests before releasing or changing protected information.
You may request a summary of personal information being processed. You may also ask why specific information remains necessary. Some details may remain restricted to protect investigations or others. We explain valid restrictions whenever legally permitted.
You may ask us to correct inaccurate or incomplete details. Verified information may require supporting evidence before any change. Basic profile details may remain editable through account settings. Contact support when important identity information changes.
You may request deletion when information no longer serves valid purposes. We assess requests against legal retention and security obligations. Certain financial or verification records may require continued storage. Approved information receives secure deletion or effective anonymisation.
You may withdraw optional consent through available privacy controls. Services depending entirely upon that permission may become unavailable. Necessary processing may continue under another valid legal reason. We explain important consequences before completing eligible requests.
Automated systems help DiwaX identify risk and suspicious activity quickly. Important alerts may receive further review from trained employees.
Automated controls compare activities against recognised security risk indicators. Unusual devices, payments, or locations may create an alert. An alert does not automatically confirm account misuse. Additional verification can help resolve mistaken concerns.
Contact support when an automated result affects your account unfairly. Explain the issue and provide any relevant supporting details. Our team may review available information manually. We communicate the outcome through your registered contact channel.
DiwaX services remain available only to legally eligible adults. We do not knowingly maintain accounts belonging to children.
Registration requires confirmation that you meet applicable age requirements. We may request identification documents to verify your birthdate. Providing false age information can cause account closure. We may preserve limited records preventing repeated unauthorized registration.
Parents or guardians should report suspected child information immediately. We investigate each credible report and verify relevant circumstances. Confirmed records receive deletion, restriction, or legally required retention. Reports must contain enough details for identifying the account.
You may request account closure through official customer support. Pending transactions or investigations may delay final closure.
Complete pending withdrawals and resolve active verification requests first. We may ask you to confirm your identity. Download any statements needed for your personal records. Support will explain unresolved matters affecting closure.
Some records remain stored for compliance and security purposes. These may include transactions, disputes, and verification results. Retained information cannot support ordinary promotional communication. Deletion follows once applicable retention periods expire.
DiwaX may revise these terms after operational or regulatory changes. Updated terms will include a new effective date.
Important updates may appear through email or account notifications. Material changes may require renewed permission where legally necessary. Minor language corrections may not require separate notification. Review updated terms before continuing affected services.
Earlier versions may remain available through customer support. Historical copies help explain changes in privacy practices. The applicable version depends upon the relevant processing date. Contact us when you need an earlier copy.
Contact our privacy team whenever you need information or assistance. Use only official contact details displayed through DiwaX.
Provide your registered name and a clear request description. Never send your password or unnecessary payment credentials. We may request additional details to confirm your identity. Verification prevents disclosure to unauthorised individuals.
Describe your concern and include previous support reference numbers. Our team will review relevant records and processing activities. We provide a reasoned response within applicable timelines. Complete internal complaint procedures before seeking external escalation.
Report unfamiliar logins, messages, or transactions without delay. Change your password immediately when account access remains available. We may temporarily restrict activity during the investigation. Quick reporting can prevent further unauthorized activity.
DiwaX handles personal information with care, fairness, and clear purpose. We maintain practical controls throughout collection, use, storage, and deletion. You can manage optional choices and exercise applicable privacy rights. Contact our team whenever these terms require further clarification.
